Privacy Policy

1. Who is responsible for your information

Luqmaan Curtain Gallery, 117 Rajapakse Broadway, Negombo, Sri Lanka. Phone and WhatsApp +94 71 040 7140. Email curtaingallery.lk@gmail.com. Business registration number 00259383. Each shop keeps its own opening hours: see Shop locations.

This policy explains what we collect when you use the curtain designer, save a design, book a home visit, place an order or contact us, and how we use and protect it.

2. What we collect

Your design. The room, window size, fabrics, colours, heading, rail and fittings you choose, and the estimated price. If you upload a photograph of your own room, it is kept with your design at the shop so that we can help you with it. It is never shared with Meta.
Contact and delivery details when you book a visit, save a design or order (saving a design asks only for your first name and phone number): name, phone number, email, address and city, plus any notes you add.
Your contact on Shopify's checkout page. When you go to our secure checkout page (run by Shopify) to finish an order, the name, mobile number and email you type there also reach our shop system, even if you do not finish paying.
Order details: what you ordered, the amount, how you paid and the stage of the order. Card details are entered on our payment provider's page and never reach us.
Messages you send us on WhatsApp, by email or by phone.
Basic technical information such as the browser and device you use, so the site works properly, and the cookies described in section 8.

3. How we use it

To show you your design, save it under a Design ID and open it again when you return.
To measure, make, deliver and install your order, and to keep your order page up to date.
To arrange and carry out a home visit.
To answer questions, confirm measurements and prices, and deal with any problems.
If you leave an order unfinished on Shopify's page, to contact you about that order by WhatsApp or by email (Shopify sends the email for us), for example to remind you or to offer you a discount code. We do this only about the order you started, and only within 7 days of starting it.
To keep the records we must keep by law, such as invoices.
To see which of our Facebook and Instagram adverts bring bookings and orders, and to improve them (section 5).

We do not sell your information and we do not send marketing messages unless you have asked for them.

4. Where it is stored

With us. Saved designs (with the first name and phone number you give when saving), visit requests and orders are kept in our shop system, and visit requests also reach us on WhatsApp, so that we can carry out the work and open your design again from its Design ID.
In your browser. A copy of your current design, a half-filled visit form and your order pages are also kept in your browser's local storage on the device you used, so the site opens quickly. Clearing your browser data removes that copy only; keep your return link or Design ID to get back to a design.
With our providers. Payments are handled by our payment provider under their own privacy policy. Google Maps links on the site open Google's service under Google's policy.

The people needed to complete your order: our workroom and installers, our payment provider for payments, and a delivery service if one is used. We share what the law requires with authorities when we must.

Meta (Facebook and Instagram). When you book a home visit, save a design, place an order or pay on this site, and whenever you pay for an order made with us any other way (in our showrooms, after a home visit, by phone, on WhatsApp or in Facebook or Instagram messages), we tell Meta, the company behind Facebook and Instagram, so that we can measure and improve our adverts.

What we share: a coded copy of your phone numbers, email (if you gave one), first name, surname, town and country, and of our customer number for you; what you booked, saved, ordered or paid for and the amount; if you came from one of our adverts, the code of the advert you clicked; and, from your visits to this website, Meta’s cookie ID and the type of browser and device you used (these two are not coded). “Coded” means your details are turned into a code before they leave us or your browser, so the details themselves are not sent.
Why: to see which adverts bring real customers, spend less on the ones that do not, and show our adverts to people more likely to want curtains.
What we get back: totals only, such as how many bookings an advert brought. Meta does not tell us who you are on Facebook or Instagram.
Never shared with Meta: your street address, your notes, photos of your rooms, your WhatsApp messages and your card details (card details never reach us at all).
Adverts with a form: if you sent us your details through a form inside one of our Facebook or Instagram adverts, we also tell Meta whether it led to a visit, a quotation or an order, or that you were not interested or the details were wrong. With these steps we send only Meta’s own number for your form, not your details.
If you would rather we did not: message us on WhatsApp at +94 71 040 7140 or email curtaingallery.lk@gmail.com. We then mark your record “Don’t share with Meta”, and our own systems stop sending your details to Meta (please allow up to 7 days for this to take effect). Your order or visit is not affected. That mark cannot stop the Meta pixel in your own browser (section 8) from reporting a booking, saved design or order you make on this website; your browser’s privacy settings or an ad blocker can stop that.

6. How long we keep it

Orders, invoices, visit requests and saved designs: kept permanently, so we can help with repairs, repeat orders and warranty. You can ask us to stop contacting you at any time.
WhatsApp conversations: as long as needed to complete the work and handle any follow-up.

7. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we do not need to keep it by law.
You can ask us not to share your details with Meta (section 5): message us on WhatsApp or email curtaingallery.lk@gmail.com. You can also choose which adverts you see in your Facebook and Instagram settings.
You can use the designer without giving us any personal details. We only ask for them when you book a visit, save a design or order.
To make a request, message us on WhatsApp at +94 71 040 7140 or call during opening hours.

8. Cookies and local storage

This site uses your browser's local storage to remember your design, your saved designs, a half-filled visit form and your order pages on this device.

If you leave an order unfinished on Shopify's page, the site can show you a bar to finish it, for up to 7 days. For this, this device keeps the order's number, link and total (with your other order details on this device), and only that device shows the bar. Paying, or closing the bar, stops it for that order.

It also uses cookies from three services that help us understand and improve the site:

Google Analytics counts visits, which pages are opened, how many visits end in a booking, a saved design or an order, and taps on our call, WhatsApp and “Get directions” buttons.
Microsoft Clarity shows us, without identifying you, where visitors tap and scroll, so we can fix parts of the site that are hard to use. Anything you type into a form is hidden from it.
The Meta pixel (Facebook and Instagram) tells us whether our adverts bring visitors, enquiries (including taps on our call, WhatsApp and “Get directions” buttons) and orders. Like any website request, it lets Meta see your internet (IP) address. When you book, order or save a design, it also passes Meta a coded copy of the contact details you enter, as explained in section 5.

Google Analytics and Microsoft Clarity never receive your name, phone number, email or street address. You can block or clear these cookies in your browser settings at any time, and the site keeps working. Our payment provider may set cookies on its own pages while you pay.

9. Changes to this policy

We update this page when our practices change. The date at the top shows the current version.